POLICIES & PROCEDURES

Paddle Northern Ireland encourages a free and open culture in dealings between its’ managers, employees, and all individuals with whom it engages in business and legal relations. Paddle Northern Ireland recognises that effective and honest ommunication is essential if concerns about breaches or failures are to be effectively dealt with and the organisation’s success ensured.

Paddle Northern Ireland values the contribution made by volunteers and is committed to involving volunteers in appropriate positions and in ways which are encouraging, supportive and which develop volunteering. Paddle Northern Ireland recognises its responsibility to arrange its volunteering efficiently and sensitively so that volunteer's time is best used to the mutual advantage of all concerned.

Our goal is to give excellent service to all of our members, but we recognise that occasionally things do go wrong. We take all complaints we receive seriously and aim to resolve all of our members’ problems promptly. To ensure that we provide the kind of service you should expect of us, we welcome your feedback.

The Board, committee members, volunteers and employees of Paddle Northern Ireland have a legal obligation to act in the best interests of Paddle Northern Ireland and in accordance with the organisation’s constitution.

All Paddle Northern Ireland staff have cyber security training during induction. This includes any system access relevant for their role. It covers all aspects of cyber security from the password policy to awareness training for smishing, phishing.

These disciplinary regulations (the “Regulations”) are made pursuant to the powers of Paddle Northern Ireland to act as the governing body for the sport and recreation of canoeing and paddle sport in Northern Ireland in co-operation with Paddle UK, and the other national canoe associations within the United Kingdom, and for the administration and development of canoeing in Northern Ireland as set out in its Articles of Association.

This policy sets out guidance for staff, and where appropriate Paddle Northern Ireland office-bearers, on the principles governing the acceptance of gifts and hospitality.

The aim of this procedure is to give a Paddle Northern Ireland employee the opportunity to raise a grievance either informally and/or formally and to discuss this with their employer with a view to having it resolved.

Paddle Northern Ireland recognises its responsibility to protect and promote health and safety and wellbeing of all its employees and visitors to its premises.

It is the policy of Paddle Northern Ireland to achieve best practice in the management of all risks that threaten to adversely impact Paddle Northern Ireland, its customers, members, employees, assets, functions, objectives, operations or members of the public.

Paddle Northern Ireland recognises that the use of networking sites is a growing phenomenon and is increasingly used as a communication tool of choice by both young people and adults. The use of social media provides many opportunities to improve the way we communicate and interact with people and other groups.

Paddle Northern Ireland is responsible for setting and maintaining the standards of service delivery to our members, stakeholders and the wider public and is committed to dealing with any complaint equitably, comprehensively and in a timely manner.